All items are handmade to order (unless otherwise specified in the description). Due to the handmade nature of each item, slight variations may occur from the example in the photo.
We aim to despatch within 1 week, but please allow up to 2 weeks during busy periods. We will advise an anticipated despatch date when we email to confirm your order. If your order is urgent, please let us know by sending an email to firstname.lastname@example.org.
If you make a mistake on your order, please let us know as soon as possible so we can rectify it before the item is made.
We accept payment using PayPal or credit cards. We use Stripe and PayPal to process payments so we do not see your card information.
We are currently only posting within the UK. Royal Mail 1st class (not tracked) postage is included in the cost of the item and there is the option to pay for a signed for service.
We deliver to the address you give us when you place your order. Please check these details very carefully. If an item is returned to us for an incorrect address or it hasn’t been collected from the sorting office, unfortunately you will need to pay for the postage to re-send it.
Returns are accepted. Please contact me within 14 days of receipt and return the item within 30 days. (Buyers are responsible for return postage and any loss of value if the item is not returned in its original condition- we recommend using the original packaging where possible).
Custom or personalised items are not able to be returned or exchanged, however if you realise on receipt that you have made a mistake on the personalisation info that you previously gave us, we will work with you to rectify this.